Terms & Conditions

snuginteriors Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply to you any of the products (Products) and services (Services) listed on this website, in our showroom or over the phone.  Please ensure you read and understand these terms and conditions before ordering any Products from snuginteriors.  By ordering any of our Products, you agree to be bound by these terms and conditions.

Section A: Current Sales Promotions

£25 off your first snuginteriors order with a minimum spend of £250 

When you sign up to receive snuginteriors Marketing Newsletter, you will receive an email with a voucher code of £25 off your FIRST snuginteriors order with a minimum spend of £250. The offer cannot be used in conjunction with any other voucher codes and only valid on first orders from and over £250.  snuginteriors reserves the right to make any changes or withdraw the offer at any time.

Section B: General Terms of Sale

1. Information about us

snuginteriors is the trading name of Snug Interiors Limited.  Our website (www.snug-interiors.com) is owned and operated by Snug Interiors Limited, with the registered office of Snug Interiors Limited at London Road, Rake, Petersfield, Hampshire GU33 7PQ.  Our company registration number is 07486556 and our VAT registration number is GB166895157.

2. Availability

The Products on our site are available for purchase and delivery within mainland U.K., Northern Ireland and most UK islands (there may be some exceptions to the most remote postcodes).  If you require delivery outside of this area including the Channel Islands and International Deliveries, please contact snuginteriors directly for more information.  Additional terms and charges may be applicable.

3. Your status

By placing an order through our site, over the phone or in store, you warrant that:

(a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old; (c) you are resident in either the UK or a European Union member state; and (d) you are accessing our site from the UK or another European Union member state.

4. How the contract is formed between you and us

  1. After placing an order, you will receive an e-mail from us confirming that your order has been accepted (Order Confirmation). The contract between us (Contract) will only be formed when we send you this Order Confirmation.  All orders are subject to availability and to acceptance by us.
  2. The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
  3. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.
  4. It is your responsibility to check all the details of your order are suitable for your requirements, including specifications, measurements, dimensions, features, access and delivery.  This includes ensuring the product can fit through the door and to the room of your choice, successfully navigating stairs and doorways and any other issues, which could make the delivery more complicated or impossible to complete.
  5. All information on the checkout must be filled in precisely and accurately.  We will not be responsible for missed delivery because of wrongly supplied details, including the wrong delivery address or telephone number.  Any additional charges or costs due to delivery complications or missed delivery will be added to your order invoice.
  6. We reserve the right to cancel any order, up to the point of dispatch, for any product we are unable to fulfill or we feel the quality of the product does not meet our standards.
  7. If a product you have ordered is out of stock, we will notify you as soon as possible, dispatch the rest of your order as normal, and place the out of stock item on back order. We will give you the option of cancelling either the whole order or just the out of stock item, if you do not want to wait. The out of stock item will be delivered to you as soon as it becomes available, at a time convenient to you. An additional delivery charge may apply.

5. Product

  1. All products are subject to availability.
  2. All descriptions of products are correct at the time of publication.  We always try to represent as accurately as possible the characteristics of the products via photography and copy.
  3. We have a policy of continuous product development and reserve the right to amend the specification of products, their price, packaging and any service associated at any time, without prior notice in relation to future sales.
  4. Goods supplied to you may differ as a consequence from those on display or advertised.  Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance.  Any significant variations will be notified to you.
  5. We make every effort to provide you with the best images and description of products, to display as accurately as possible the colours of our products that appear on the website.  However, unfortunately we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
  6. Divan sets include the base and mattress, but do not include the headboard. All bed frame prices shown do not include a mattress, unless stated.
  7. All wood species react differently to sunlight and changes in temperature and humidity, some woods will lighten, others will darken. Changes in temperature and humidity can cause solid wood to warp or split.
  8. Wood and leather are natural products and will vary in colour. Leather may not be uniform in colour or texture and may show natural marks and scars on the hides.
  9. Leathers and fabrics may fade with exposure to direct sunlight.
  10. Every effort is made to match the colour and texture of the fabric of your Product to the samples chosen as accurately as possible, but variations in both the colour and texture may apply.
  11. Fabric batches may vary and whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.
  12. Our Products are intended solely for domestic use in the UK.

6. Measurements

  1. The measurements of all Products provided are as accurate as possible, but some slight variances might apply.
  2. Our mattresses are made to order and are handmade so there is a 2cm tolerance on all sides on sizing.
  3. It is your responsibility to ensure that your order will fit into your property and that our delivery team can gain reasonable access with a delivery lorry. We reserve the right not to refund where all or part of your order cannot proceed for these reasons. It is your responsibility to advise us at the time of ordering of any non-standard delivery circumstances that may apply, such as access issues or small delivery van requirement.

7. Pricing and Payment

  1. All of our prices are in pound sterling and include VAT.  We reserve the right to adjust the VAT if it changes. Prices do not include our delivery charges, unless stated.  Where applicable, these additional charges will be added upon checkout and are set out in our delivery charges.
  2. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.  We reserve the right to change prices at any time without notice.  Price changes will not affect orders for which we have already sent you an Order Confirmation.
  3. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
  4. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
  5. You can pay for your order using Visa credit and debit cards, Visa Mastercard credit and debit cards, Maestro, American Express or SagePay.
  6. Products cannot be delivered until full payment has been received.

8. Cancellation and your rights

  1. As a consumer, you may cancel a Contract with us at any time within 14 days, beginning on the day after you received the Products.  In this case you will receive a full refund of the price paid for the Products in accordance with our refunds and returns policy (set out in clause 12 below).  The exception to this is if you have ordered a “Bespoke/Made for You” Product or “Customer’s Own Material” Product.
  2. These terms do not apply to a “Bespoke/Made for You” Product.  Therefore once we have accepted an order from you for a “Bespoke/Made for You” Product, you do not have the right to cancel it, though we may do so at our discretion and with a 50% restocking charge should the customer wish to return the item.
  3. To cancel a Contract, you must inform us in writing or by email as soon as possible (but in any event within 14 days) of receipt of your order. In addition, the Products must be in the same condition in which you received them which means, for the avoidance of doubt and without limitation, that they must be in perfect resaleable condition and undamaged in any way, and the protective packaging must still be unopened on any mattress supplied to you. You have a legal obligation to take reasonable care of the Products while they are in your possession.
  4. No order can be cancelled after 14 days from delivery, unless the product is faulty.
  5. If you need to amend an order at any point prior to delivery please call us on 01730 894754.  If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.
  6. Before ordering, please check the dimensions of the Product(s) you are proposing to order to ensure they will fit into your home and to the location you have chosen for them.

9. Delivery

  1. We deliver to all postcodes in mainland U.K., Northern Ireland and most UK islands, save some of the most remote postcodes including the Scottish Highlands, where we ask you to contact us directly for a quotation. Outside of this area, such as Channel Islands and International Deliveries we also ask you to contact us directly for a quotation.
  2. All delivery estimates given at the time of placing and confirming an order are subject to change. In any case, we will do our best to contact you and advise you of all changes.
  3. Depending on the item’s weight, size and quantity, different carriers and services might be used to deliver your order.
  4. For larger items, such as beds, mattresses and sofa beds, either we or our nominated delivery partner will contact you to notify you when your Products are available and will arrange a time and date for delivery to the address specified by you.  As standard deliveries are Monday to Friday, although Saturday deliveries may be possible in your area, at no additional charge.  If you require a Saturday delivery, please notify us when placing your order.
  5. You are required to take delivery on the date agreed between us, otherwise we reserve the right to charge you an additional redelivery fee. This payment will be due before redelivery.
  6. The delivery service for large items provided by our nominated delivery partner is to a room of your choice (up to two flights of stairs as standard), and the Products will usually be unpacked and assembled, if this service has been requested.  However we will not remove the outer packaging of any mattress which you may have ordered, unless asked to do so by you, as the mattress can no longer be returned by you once opened unless it is deemed defective.  A signature will be required to acknowledge delivery.  The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery.
  7. You are responsible for checking the condition of the Products delivered and must highlight any issues upon receipt with the delivery carrier. The delivery carrier will direct all queries at this stage to us and we will agree a means of resolving the issues that are presented at this time.  If you choose not to have the Products unwrapped (excluding mattresses) at the time of delivery, we do not accept responsibility for any defects or problems that would have been revealed by a proper check of the unwrapped Products upon delivery.
  8. Our large item removal service (eg for beds, sofas and mattresses) is only available in mainland U.K. excluding some remote areas in the Scottish Highlands.  Providing the service has been booked and paid for in advance, the delivery carrier will only take the item away if it has been disassembled by the customer beforehand, and if it is in a reasonably hygienic state and unlikely to contaminate.
  9. We store orders in our warehouse for a maximum of two weeks only. Failure for you to accept delivery of your Products within this period will result in our having the right to charge you storage charges. Charges will be dependent on the item and length of storage, which will be confirmed at the time (these are items which cannot be sent by postal carrier due to their size). 
  10. Time of delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.
  11. For deliveries of large items to addresses in mainland U.K., our nominated delivery partner will exercise every caution and extend every courtesy during delivery and assembly. Neither we nor they can be held liable for any accidental damage to your property or person, however caused, and only enter your premises under these conditions.
  12. If we accidentally damage a Product in the course of delivery, then our liability for that damage is limited to the repair or replacement of that Product or for a refund of your purchase price.
  13. The provisions of this clause ‘9. Delivery’ apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.

10. Guarantees

  1. Our product guarantees vary by brand and are stated on product pages. In all cases the guarantee is against faulty workmanship and/or faulty materials, with the exception of fillings and coverings.
  2. These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
  3. In the event of a claim under guarantee occurring, please contact shop@snug-interiors.com giving your sales invoice number, your address, contact details and a summary of the problem with accompanying photos if requested. We will then notify you whether the claim is valid via telephone or e-mail within a reasonable period of time.
  4. In the event of an accepted claim we will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
  5. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your statutory rights.
  6. Our guarantees are limited to goods sold and retained in the U.K. and used solely for private and domestic purposes.

11. Risk and title

  1. The Products will be at your risk from the time of delivery.
  2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any).

12. Refunds and Returns

We want you to have the best experience with snuginteriors and recommend us to all your friends and family, to do this you must be happy with your order. If for any reason you are not happy and you wish to return your goods, we ask that you notify us in writing within 14 days of receipt of your goods. This 14-day period begins the day after you received the goods (see clause 8 above).  You must provide the order reference number and a quick explanation of the reason why you wish to return the product, and any further detail you consider important.

For beds, mattresses, sofa beds & large items of furniture:

Before dispatch: If at any point you change your mind before the goods have been dispatched and you wish to cancel, please contact us straight away with the order reference number for us to process the cancelation and issue a full refund, including the delivery charge, within 14 days.

On receipt of your order:

  1. If for any reason you are not happy and you wish to return your goods, we ask that you notify us in writing within 14 days of receipt of your goods.  This 14-day period begins the day after you received the goods.  Please ensure you keep your order in perfect condition.  This means undamaged, unused and, where possible, in original packaging and labels.  In this case we will contact you to arrange collection of the Product as soon as reasonably possible and following inspection of the returned product, we will refund the price of the Product in full, including the cost of sending the item to you, within 14 days.  Please note you will be charged collection for the item(s), unless it is faulty.  If we are unable to collect the Products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the Products for 10% of the value of your order.
  2. Returns are available on all standard items provided you inspect the goods on delivery and advise the carrier of any defects at that time.  It must be handed back in pristine condition.
  3. For hygiene reasons certain items are excluded from our returns policy.  Please note that mattresses can only be returned if they are in their original packaging and have not been opened, or used in anyway.  Try the mattress with the packaging on to be sure you are happy first!
  4. We regret that we cannot cancel, refund or exchange a bespoke order or one that has been specially made for you (unless faulty), for example, where the customer has used their own fabric or requested different dimensions or finishing.
  5. If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a refund, repair or replacement.  We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. If your complaint appears valid we will arrange for collection of the item on an agreed date.  We will examine the returned Product and will notify you of your refund via e-mail and will process the refund within 14 days of receipt of the Product (please note where we reasonably believe a defect was caused by you this may affect the amount of your refund).
  6. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

For bed linen, bedding, accessories and smaller items of furniture:

Before dispatch:  If at any point you change your mind before the goods have been dispatched and you wish to cancel, please contact us straight away with the order reference number for us to process the cancelation and issue a full refund, including the delivery charge, within 14 days.

On receipt of your order:

  1. If you change your mind and wish to return your products, you must notify us in writing within 14 days of receipt of your goods, and return the goods within 30 days of receipt of the goods.  This 14-day period begins the day after you received the goods.  Please send the item(s) back to us securely wrapped to avoid any damage in transit via a recorded mail service and include your order number and receipt.   We advise you to use an insured service and to keep your delivery receipt.  Goods must be returned in their original packaging, unused and undamaged (unless faulty).  Once we receive the goods, or evidence of having returned the goods (whichever is sooner), and can confirm they are unused and in their original packaging, we will refund the price of the Product in full, including the cost of sending the item to you.  Please allow 14 days for us to process your refund.
  2. We cannot accept liability for goods lost or damaged in transit nor can we be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
  3. For hygiene reasons beding and bed linen can only be returned if they are in their original packaging and have not been opened or used in any way.

Return address: Snug Interiors, London Road, Rake, Nr. Petersfield, Hampshire, GU33 7PQ.

13. E-gift Card Terms and Conditions

Value range 

The snuginteriors e-gift cards are available to buy in Pound Sterling in set values ranging from £50 to £2000, or to specify a specific amount you can contact the showroom. They are redeemable online, over the phone and in-store at the snuginteriors showroom, London Road, Rake, Nr. Petersfield, Hampshire GU33 7PQ, United Kingdom. 

Redemption

  • The snuginteriors e-gift cards can be sent and received on the same day and will be emailed directly to your recipient’s email address, with a personal message from you.  
  • They may be used to purchase items of a higher price than the amount on the e-gift card, on payment of the difference.
  • Multiple e-gift cards can be used in one transaction. There is no limit of e-gift cards per one transaction.
  • They cannot be exchanged for cash or used to buy another e-gift card. There are no limitations on how many times an e-gift card can be used (until the balance is £0.00).
  • If any item purchased with an e-gift card is subsequently refunded, any money owing will be added to the remaining balance on the e-gift card.
  • If you do not spend the entire balance on the e-gift card, the remaining balance will be updated after every transaction.
  • Our e-gift cards are valid for the period which is the later of 12 months from:
  • The date the recipient receives the e-gift card by email, or
  • The date of the incurred refund
  • Any remaining balance will be cancelled on expiry of the validity period.

Balance enquiries can be obtained by email once the e-gift card has been used to purchase an item with snuginteriors, in store or by calling the snuginteriors team on +44 (0)1730 894754.

Please note, the snuginteriors e-gift cards cannot be treated as cheque guarantee, credit or charge cards. 

snuginteriors shall not be liable or responsible for e-gift cards that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.

Cancellation of e-Gift Cards

  • They cannot be returned or refunded, except in accordance with your statutory rights. 
  • Under the Regulations, (as outlined above), if you are contracting with us as a consumer online, by phone or in-store, you have the right to cancel all or part of your order for an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above. Please note that if you cancel an e-gift card you will not be required to return the electronic confirmation of the e-gift card to snuginteriors.

E-gift cards purchased internationally

Please note the e-gift cards purchased internationally will not be converted in other currencies. The snuginteriors e-gift cards are only available to buy in Pound Sterling.  

Changes to the Gift Card Terms and Conditions

snuginteriors reserves the right to amend the terms and conditions of e-gift cards  at any time and to take appropriate action, including the cancellation of the e-gift card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

14. Comments or complaints

We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction.  Equally if you wish to send us a comment about anything, we’d love to hear from you.  Please contact us on 01730 894754 or email us shop@snug-interiors.com.

15. Our liability

  1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
  2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
  3. This does not include or limit in any way our liability:

(a) for death or personal injury caused by our negligence;

(b) under section 2(3) of the Consumer Protection Act 1987;

(c) for fraud or fraudulent misrepresentation;

(d) for any matter for which it would be illegal for us to exclude, attempt to exclude, our liability.

  1. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

16. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Notices

All notices given by you to us must be given to snuginteriors, London Road, Rake, Nr. Petersfield, Hampshire, GU33 7PQ or email shop@snug-interiors.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 15. above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. Transfer of rights and assignment

  1. The contract between you and us is binding on you and us and on our respective successors and assigns.
  2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19. Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

  1. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action; (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) Impossibility of the use of public or private telecommunications networks; (f) The acts, decrees, legislation, regulations or restrictions of any government.
  2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

20. Waiver

  1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
  2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
  3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.

21. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

22. Entire Agreement

  1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
  3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

23. Our right to vary these terms and conditions

  1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
  2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

24. Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.