Privacy Statement

1. Identity and Contact Details

This privacy policy (together with our terms & conditions and any other documents referred to on it) sets out how snuginteriors collects and uses any information that you give snuginteriors when you use our website: www.snug-interiors.com or place an order in store.

snuginteriors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or placing an order in store, then you can be assured that it will only be used in accordance with this privacy statement.

This site is managed in accordance with the relevant data protection legislation in the UK.  The data controller is snuginteriors Ltd. of London Road, Rake, Hampshire GU33 7PQ.

You can contact our privacy officer at the address above or by emailing online@snug-interiors.com.

2. Information we collect

Whilst you use our website or place an order with us, we may collect information that is personally identifiable.  The table below describes the information we collect and why we do so.

3. Data Sharing

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

• We never sell or share your email addresses with other companies.
• You can unsubscribe at any time.
• We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
• If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
• If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

4. International Transfer

If and where information is transferred outside of the EEA, we will ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation.  The safeguards we will use are:

• Ensuring the country is the subject of an EU adequacy decision; or
• Ensuring the company is a member of an adequate, legally-binding scheme such as EU-US Privacy Shield; or
• Ensuring the contract includes ICO-approved model contract clauses; or
• Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.

5. Retention

In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have.  If you require further information about our information retention policies, please contact us.

6. Your rights

Under UK and EU data protection legislation, you have a number of rights with respect to your information.  These include:

• The right to be informed about the information we hold about you
• The right of access to the information we hold about you
• The right to have any errors rectified
• The right to ask us to delete your information
• The right to restrict processing
• The right to data portability
• The right to withdraw consent (where consent is the basis of processing)
• The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above.  You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time.

7. Complaints

If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you.  If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you also have the right to complain directly to the Information Commissioner’s Office.  You can find details of how to contact them here: https://ico.org.uk/concerns/  or by calling their helpline on 0303 123 1113.

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...

• Change your Cookie settings

8. snuginteriors Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: recent
Typical content: stores recently viewed products for display on the customers next visist
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

• Cookies set by Google Analytics

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

• Read the Facebook privacy policy

• Read the Twitter privacy policy
  

More about Cookies

For more information about how to manage your cookies, visit aboutcookies.org.

10. Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

11. Copyright ©

The contents of this site and other publications from snuginteriors are owned or licensed to snuginteriors Ltd., or are used with permission by the owner.  Reproduction strictly by permission only.

12. Changes to this Privacy Policy

snuginteriors may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.