Privacy Statement
Identity and Contact Details
This privacy policy sets out how snuginteriors collects and uses any information that you give us when you use our website: www.snug-interiors.com.
snuginteriors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or placing an order, then you can be assured that it will only be used in accordance with this privacy statement.
snuginteriors Ltd, located at London Road, Rake, Hampshire GU33 7PQ, is the data controller responsible for your personal data. If you have any questions or concerns about how your information is used, please contact our privacy officer at the address above or by email at online@snug-interiors.com.
What information do we collect?
We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).
You can however visit our site anonymously at any time.
Types of Data We Collect
Depending on how you interact with us, we may collect the following personal information:
- Name and contact details (e.g. email address, phone number, billing and delivery address)
- Payment details (processed securely by our third-party provider)
- Account login credentials (if you create an account)
- Order history and records of customer service interactions
- Marketing preferences
- IP address, browser type and device data (via cookies and analytics tools)
What do we use your information for?
We may use your information in the following ways:
- To personalise your shopping experience by being able to respond to your individual requirements
- To improve our service to you by evaluating feedback and information from you
- To improve our customer service and technical support
- To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
- To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
- To administer a promotion, event or for our customer database
- To assist you in the event of a problem completing your purchase
Legal Bases for Processing Your Information
We are required under UK data protection law to explain the legal grounds on which we collect and use your personal data. snuginteriors relies on the following lawful bases:
- Contract – To fulfil our obligations when you place an order or create an account with us.
- Consent – Where you have opted in, for example to receive marketing emails.
- Legitimate Interests – To operate and improve our services, prevent fraud, and enhance your customer experience.
- Legal Obligation – To meet our legal duties, such as maintaining records for tax or accounting purposes.
How long do we hold your data?
- Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
- Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out
Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Restrict or object to how we use your data
- Receive your data in a structured, commonly used format (data portability)
- Withdraw your consent where we rely on it
- Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To exercise your rights, please contact us at online@snug-interiors.com.
How do we protect and safeguard your personal information?
We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.
Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.
Your Consent
By using our site you consent to our Privacy Policy and Terms and conditions.
Withdrawing your consent
- If you would like to withdraw your consent, please contact us directly.
- Once you notify us of your request, we will respond to you as soon as possible.
- Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.
Who has access to your data?
Access to your personal data is restricted to individuals and organisations who need it to provide you with our products and services. We only share your information where necessary and with trusted third parties who act in accordance with strict data protection requirements.
These may include:
Our employees – who process your orders, respond to enquiries, and manage your account securely.
Our website provider, Iconography Ltd – who maintain and host our website and act as data processors on our behalf.
Delivery and logistics partners – including couriers and third-party delivery services, to fulfil and deliver your order.
Product suppliers – who may dispatch goods directly to you on our behalf in the case of drop-ship items.
Email marketing platform (Klaviyo) – used to send relevant updates, offers, and content if you have subscribed to receive marketing communications.
Customer review platform (Feefo) – used to collect feedback on your experience and help us maintain high service standards.
Google and Meta (Facebook/Instagram) – for the purposes of online advertising and performance tracking. These platforms help us understand website usage, measure the effectiveness of our marketing campaigns, and deliver relevant ads. Any data shared with these platforms is anonymised or pseudonymised wherever possible and used in accordance with their privacy policies.
We only work with providers who meet recognised standards for data security and confidentiality. They are not permitted to use your data for their own purposes and may only act on our instructions.
International Data Transfers
Some of our service providers, such as Google, Meta and Klaviyo, may process your data outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your information, including the use of UK-approved Standard Contractual Clauses or adequacy decisions by the UK Government.
Changes to our privacy policy
If we decide to change or update our privacy policy, we will do so on this page.
Please contact us if you have any questions regarding our Privacy Policy.
Unsolicited Email Policy
Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:
Message recipient policy
Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.
Policy against advertising our website using unsolicited email messages
We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.
Your email address is safe with us.
- We never sell or share your email addresses with other companies.
- You can unsubscribe at any time.
- We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
- If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
- If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.
Definition of Spam
Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.
Cookies and Tracking Technologies
We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.
We use both essential and non-essential cookies. Non-essential cookies, such as those used by Google Analytics, help us understand how visitors use our website and improve your browsing experience. These cookies will only be placed with your consent, which you can manage at any time through our cookie banner or your browser settings.
Below is a list of cookies that are used on this Website.
Iconography Ecommerce Cookies
Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser
Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year
Name: bkey
Typical content: randomly generated number to remember the basket for the customers next visit
Expires: 4 weeks
Name: popup
Typical content: remembers if a user has already viewed and closed a promotional popup
Expires: 3 months
Name: campaign
Typical content: used to track referrals from advertising campaigns
Expires: 1 month
Google Analytics Cookies
Name: _utma
Typical content: randomly generated number
Expires: 2 years
Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes
Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser
Name: _utmv
Typical content: randomly generated number
Expires: 2 years
Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months
For further details on the cookies set by Google Analytics, see the link below.
Add-This Cookie
Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years
Social networking websites
Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.
More about Cookies
For more information about how to manage your cookies, visit aboutcookies.org.